In today’s ever-changing and increasingly competitive environment, a company’s leadership is what separates it from its competition. Gain the skills needed to define your organization as a leader, not a follower.
Human Relations Management
How important are people to an organization’s success? Discussion of ways to better understand what motivates employees to accomplish tasks. A look into the evolution of approaches to human capital and underlying employee motivations will improve employee-supervisor relations.
Solving Problems: Decision Making and the Supervisor
Supervisors should not make snap decisions. This section of the course will delve into the types of decisions made within organizations and the effective steps used by successful managers in the decision-making process.
Employee Recruitment and Selection Process
The role of a supervisor in preparing to fill job openings, the use of job descriptions and job specifications and conducting an effective selection interview will be a main focus in the course. Simulations, role play and observations will help develop a supervisor’s selection skills.
Successful Communication in the Workplace
Effective communication in the workplace can make or break a supervisor. The study of communication methods, identifying barriers and finding ways to overcome these obstacles in the communication process will be discussed.
Supervisory Leadership and the Management of Change
Contemporary leadership theory, a comparison of approaches to leadership within supervision and facilitating change in the workplace will be the center of study.
Effective Leadership Styles
What is your leadership style? What traits are common among effective leaders? A look into leadership theory, behaviors and tips for improving one’s leadership effectiveness will be outlined in this section of the course.
Course Time: 12 Hrs. CEU’s: 1.2
Notes: There are no prerequisites for this course. The handout material and a certificate of completion are included with the course fee. As a means to provide assessment and certification, a summary test can be provided at the completion of the class. Please note that this is optional, adds additional time to the course length and costs an additional $75.
Course |
Dates |
Day/Time |
Cost |
QC230 |
TBD |
TBD |
$180 |
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